Student Services Specialist

Student Services Specialist

Central Ohio Technical College

Posting Number: PA700596P

Classification Title: Services Specialist

Classification Code: 0697

Working Title: Student Services Specialist

Position Type: Staff

Contract Length (Full-Time Faculty Only): Not Applicable

Hiring Range: $15.50hr. to $19.50 hr. (fy26)

Full-Time/Part-Time: Full Time

Position Status: Regular

Department: Gateway-Advising

Posting Date: 05/13/2026

Minimum Qualifications/Requirements:

Associate degree required or an equivalent combination of education and relevant experience
Related coursework or degree must be from a regionally accredited institution in business, communications, public relations, or a related field
Minimum of one year of customer service or customer-facing experience, including in-person, telephone, or virtual interactions, preferably in a fast-paced or high-volume environment
Proficiency in office software applications, email platforms, and web-based systems
Strong verbal and written communication skills with the ability to communicate professionally and effectively
Demonstrated ability to respond to customer inquiries by assessing needs, resolving issues, and connecting individuals with appropriate resources
Ability to prioritize and manage multiple responsibilities while maintaining accuracy and attention to detail
Experience interacting with and supporting individuals from diverse backgrounds and populations
Ability to maintain confidentiality and appropriately handle sensitive information
Successful completion of a background check is required

Preferred Qualifications:

Bachelor’s degree from a regionally accredited institution
Experience working in higher education, K-12 education, or other service-oriented environments with complex processes, such as healthcare or banking
Experience using CRM systems, student information systems, or appointment scheduling and queue management tools
Experience supporting non-traditional, first-generation, or high school students
Bilingual or multilingual communication skills preferred

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Summary of Duties:

Provides comprehensive customer service in a high-volume, fast-paced environment as the initial point of contact for prospective and current students visiting the Gateway. Assists students in person, by phone, and via email with questions related to admissions, registration, testing, advising, financial aid, and other enrollment services, while referring individuals to appropriate college resources when needed. Supports Gateway Connect, the enrollment communications center, by scheduling appointments and guiding students through enrollment processes. Serves a diverse population including adult learners, high school students, visiting students, faculty, staff, parents, and community members. Provides administrative support to Gateway leadership and contributes to efficient daily operations.

Location: Newark

Work Hours: Monday through Friday, 8 am to 5 pm; occasional evenings/weekends may be required.

Closing Date: 05/27/2026

Open Until Filled No

Special Instructions to Applicants:

To apply, please visit: https://apptrkr.com/7157406

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