Food Service Worker II-Barista Specialist or Barista Lead

One position available with the potential to be filled at any of the listed levels consistent with the selected applicant’s experience. Levels include: Food Service Worker II-Barista Specialist or Barista Lead.

Barista Lead:
Under routine supervision, perform and direct others in a variety of duties necessary to lead the daily maintenance, operation and supervision of employees in Starbucks and Retail Stores. Provide skills and perform duties necessary to lead, train, adhere to Starbucks standards, and engage the staff in the preparation and resale of various beverages, food and retail items, ensuring operational success through excellent customer service, consistency, and maintaining store standards. Perform and lead a variety of similar retail duties in the summer as determined by operational needs of the Dining Services Department.

Barista Lead:
Three-five years’ retail and/or retail restaurant experience two of which must be working in a “Barista” concept retail store.
Leadership ability demonstrated by experience.

Food Service Worker II-Barista Specialist and Barista Lead:
One year experience utilizing computerized cash registers and handling cash.

Food Service Worker II-Barista Specialist and Barista Lead:
Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes guest needs assessment, meeting quality store standards for services and evaluation of guest satisfaction.
Strong time management skills as demonstrated by experience.
Politeness, being courteous, tactful and helpful in dealing with the public and members of the University community.
Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Instructing-Teaching other how to do something.
Speaking-Talking to others to convey information effectively.
Service Orientation-Actively looking for ways to help people
Social Perceptiveness-Being aware of others reactions and understanding why they react as they do.
Ability to sign a confidentiality agreement.
Ability to assess customer orders, through the mobile ordering platform or store location, and expedite beverage/food to the guest at the hand off counter or mobile order pickup location.
Oral Comprehension-Ability to listen to and understand information and ideas presented through spoken words and sentences.
Manual Dexterity-Ability to quickly move your hand, your hand together with your arm, or two hands to grasp, manipulate, or assemble objects.
Problem Sensitivity-Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
The physical capability to perform all of the duties and responsibilities of the positions, with or without reasonable accommodations.

Barista Lead:
Currently or previously in a NMU Barista Specialist or Barista position.

Food Service Worker II-Barista Specialist and Barista Lead:
Willingness to improve skill level.